Return Policy

For all returns

To start a return, contact us at contact@noteworthymusicllc.com within 21 days of purchase (exception for items purchased during the holiday season November 20, 2022- January 1, 2022. These items have an extended window and returns are accepted until January 10.)

If your return is accepted, we’ll send you an order return number, as well as a shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Shipping- Upon the acceptance of your return (email contact@noteworthymusicllc.com to initiate), you will receive a shipping label and instructions by email. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at contact@noteworthymusicllc.com.

If you have any questions you can contact us at (733)715-NOTE. 

Return Policy for all KMC Music Instruments

All Instrument Product returns are subject to the following terms and conditions:

  • Prior to returning any Product, obtain a 'return authorization number' by contacting Noteworthy's customer service at contact@noteworthymusicllc.com.

  • All returns must include:

    • A brief note explaining in reasonable detail the reason for the return. If the return is due to a Product defect the explanation should be as specific as possible as to the nature of the defect so as to assist the Company process your return as expeditiously as possible (vague statements that simply state a Product is "defective" is not sufficient);

    • The original Company invoice number or the order number generated on the Site at the time of ordering;

    • THE RETURN AUTHORIZATION NUMBER MUST APPEAR ON EACH product RETURNED TO THE COMPANY.

Return Policy for all Freshpawz Products

If you are not 100% satisfied with your purchase within 21 days of purchase then return it for a credit or refund. All we ask is for the product you are requesting to return is in resellable conditions to be eligible. - To be eligible for a return & full refund, the items need to be in BRAND NEW, HAIR-FREE, unaltered, unwashed and in ORIGINAL packaging. Items need to be returned within 21 days of the purchase date for a refund. E-mail us directly at contact@noteworthymusicllc.com 

The original shipping cost is non-refundable. - Please allow 7 business days for returns to be processed. - We do not replace items that are damaged due to dogs chewing on leashes, buckles or any other parts of the products.

 

Return Policy for all Good Tee Items

If you are unsatisfied for any reason, you can return your order for a refund within 21 days of your purchase. Merchandise must be unused, unworn and in good condition. It must also be in the original packaging. Please note we are a small company and cycling our inventory is crucial.  Any item not in its original condition, damaged or missing parts for reasons not due to our error, will not be refunded.- Any item that is returned more than 21 days after delivery will not be refunded. Original shipping charges are non-refundable.

Initiate a return at contact@noteworthymusicllc.com

 

Return Policy for Chocolate and Steel Jewelry

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@noteworthymusicllc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Return Policy for Whyte Quartz Products

Refunds will be issued within 21 days of purchase on regular priced items only. To initiate a return, please email contact@noteworthymusicllc.com or call us at 833-715-6683 M-Th, 8 a.m. – 5 p.m, Fri 8am-1pm.  Please have the following information ready: Date of Purchase Order# Type of Product ordered Issue with product: defective, damaged, wrong color/size, buyer's remorse Items that are permanently marked down in the SALE section are FINAL SALE ONLY. No returns are allowed.

 

Return Policy for Slate and Salt Jewelry

Our return policy lasts 21 days from purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached.

 

Return Policy for Rotate Watches

You have 21 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If, during our inspection of the returned product, we find that the product has been cut, glued, or otherwise tampered with beyond factory conditions, a restocking fee of 20% of the product’s subtotal purchase cost will be deducted from the refund. Returns that include initials engravings will have an extra $5 restocking fee deducted from the refund. Any added gift-wrapping services are non-refundable.

Shipping

Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Return Policy for Waves Puzzle

If you have any questions, comments or concerns, or if you would like to return your purchase order please send us a message at contact@noteworthymusicllc.com for a return authorization. We happily accept returns for up to 21 days upon delivery.

 

 

Return Policy for all Thumb Pianos

Please contact our customer service department at (733)715-NOTE for a return authorization number. The product must be returned within 21 days of receipt. COD will not be accepted. You will receive a full credit less shipping and handling plus a 10% re-stocking fee. Items can not be returned for refund if damaged by misuse.

 

Return Policy for all Keren Kopel Art

TERMS & CONDITIONS This page contains Noteworthy's Keren Kopal collection terms & conditions. Please read these terms & conditions carefully before ordering any Keren Kopal product. You should understand that by ordering any of these products, you agree to be bound by these terms & conditions and the information below. The price applicable is that set at the date on which you place your order. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase. Please note that local charges may occur. RETURN/EXCHANGE POLICY ALL ORDERS: You are entitled to an exchange or refund within 21 days of your delivery date. The product must be returned in new condition and in original packaging. In the case of a refund, neither the original shipping cost nor the return shipping cost will be reimbursed. Refunds are issued once item is received by Keren Kopal. Noteworthy and Keren Kopal are not responsible for lost packages by your carrier. TO INITIATE A RETURN/EXCHANGE: Email contact@noteworthymusicllc.com with subject titled "Return" or "Exchange" and include your name and order number in the email body. Order number can be found in your initial email receipt. We'll email you back within one business day with further instructions. PERSONAL INFORMATION All personal information you provide will be handled by Noteworthy and Keren Kopal as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you and to provide offers. The information you provide is only available to Noteworthy and Keren Kopal and will not be shared with other third parties. You have the right to inspect the information held about you. All transactions are secure and encrypted. PAYMENT All products remain property of Noteworthy until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase. Credit card information is handled over SSL encryption. Noteworthy holds the right to take legal action for non-payment customers of any kind and report said actions to necessary partners. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. SHIPPING Noteworthy guarantees the delivery of any order. Noteworthy and Keren Kopal are not responsible for lost packages due to mistyped addresses. Noteworthy cannot guarantee shipping times due to delays with customs, holidays or natural events. Allow 1-2 business days for your order to be processed and shipped from our facility (3-5 days during sales and product launches) unless your shipping option guarantees same-day shipping. Orders made late Thursday Evening and Friday are normally shipped out the following Monday.